Thank you for using our laundry services. Please read the follow terms of our service. By handing over your items for laundry, you, the customer (“You”) hereby contract with us, Laundriz and agree to use our services in accordance with the terms and conditions set forth hereinbelow. Please note, You will be eligible for using our services if You are above the age of 18 years. If you are below 18 years of age, please have a legal guardian use our services on Your behalf.

Please note the following terms cannot be altered by the pickup or delivery personnel. Only senior authorised personnel of the Company are empowered to alter these terms of service.

Pick up of your Laundry Items:

At the time of pick up, please hand over the items for laundry (“Laundry Items”). We encourage you to check your Laundry Items for tears, holes, stains, and personal assets like change, currency notes, jewellery, pins or pens. We do not undertake the laundry or cleaning of your personal non-clothes items and therefore cannot be responsible for the loss or damage of such items.

At the time of pick up of the Laundry Items, if there are any specific cleaning instructions for the care of the Laundry Items, please state them. Laundriz is not responsible for checking labels of the Laundry Items. Any specific instructions such as "hand wash only" or "dry clean only" should be specifically identified in the Wash List, failing which Laundriz will not be liable for the laundry of such items as per Your instructions.

We advise you to count the number of Laundry Items. Upon receipt of Your Laundry Items at the partner facility, we will recount Your Laundry Items and intimate You of the number of Laundry Items received by us. If there is any mismatch in the count as retained by You, please let us know immediately. We advise You to keep a description of all items provided to us.

We reserve the right to refuse the pickup of any Laundry Item or all Laundry Items if the Laundry Item cannot be processed by us or if the number of items do not meet the minimum number of items required for a pick up.

Processing of your laundry:

On receipt of the Laundry Items at the partner facility, we check the Laundry Items for stains, tears, weakness in materials, number of items etc. If we come across any irregularity, damage, stains or mismatch in number of Laundry Items, we will inform You and seek Your instructions before proceeding. If You are not available for instructions, we reserve the right either to proceed to launder the Laundry Items using reasonable care and diligence or not process Your Laundry Items at all. We disclaim all responsibility for proceeding to launder such items for which You were not available to provide further instructions.

If You instruct us to proceed with the laundering of any damaged Laundry Item despite notifying You of such damage, You expressly agree that Laundriz shall not be liable for the consequences.

Items such as leather, buttons, buckle beading and any other type of decoration is laundered entirely at Your risk. Such items may suffer damage as a result of the regular laundry process and Laundriz will not be responsible for any such damage.

Although Laundriz aims to offer You the best possible service, we make no promise that our laundry services will meet Your requirements and we cannot guarantee that the service will be fault free. There are no guarantees for removal of stains. We will exercise due and reasonable care for all Your Laundry Items. However, we are not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing with reasonable care and diligence.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual Laundry Item. Laundriz is not responsible for inherent weaknesses or defects in materials causing damages, tears or holes in the Laundry Item. Laundriz is also not liable for any damage, change in colour or the look and feel of the Laundry Item which is a natural result of a wash cycle that is not readily apparent prior to processing. If Laundriz chooses to compensate You for any such damage, such compensation is solely the discretion of Laundriz without ownership of any liability. Our price list on the website is indicative. Prices may change without prior notice, without affecting orders which have already been accepted.

Refund policy and Delivery:

We will do our best efforts to deliver the clothes within the communicated turn around time. Our standard delivery time may vary with Your location and in festival seasons, national holidays and unplanned natural or civic events.

We will return the Laundry Items to the same place of pick up, unless instructed otherwise by You. Please be available to pick up Your Laundry Items at the time of stated delivery. If You wish to make a change in the delivery timing, please notify us at least 12 hours in advance. Laundriz will not provide a delivery service if You are not available despite confirmation for more than 3 delivery attempts.

Laundriz may impose additional inventory charges on the total bill amount if You are not available at the agreed place/date/time of delivery after telephonic confirmation or if the Laundry Items remain with us for an extended period of time. If You do not collect Your Laundry Items within a period of 3 weeks from the first scheduled delivery date, Laundriz will have no liability to return any Laundry Items to You and reserves the right to donate such of Your Laundry Items to a charitable cause.

Please address or raise any concerns regarding wash or dry cleaning quality within 24 hours from delivery of Your Laundry Items.

Please ensure You pick up all articles at the time of delivery. Laundriz disclaims any loss, damage or theft of items left unattended by You at the time of delivery. If you do not count the number of Laundry Items at the time of delivery, our count will be final.

You must notify Laundriz within 3 days of delivery of any lost or damaged items from that particular delivery. Laundriz is not responsible for any claims at a later date. If the Laundry Items given by you are lost in the possession of Laundriz, Laundriz maximum aggregate liability will not exceed up to INR 500 per Laundry Item for Regular (by weight) wash and up to INR 1000 for prime wash and dry cleaning or 10 times the service charge (excluding tax) for the laundry of such laundry item, whichever is minimum, after due discussion with customer and at the discretion of Laundriz. To claim this amount please ensure you produce bills/invoices to support the claim.

In all cases, Laundriz maximum aggregate liability for the damage of any Laundry Item due to the serious negligence of Laundriz is up to 500 for regular (by weight) wash and 1000 for prime and dry cleaning or 10 times the final service fee charged (excluding tax) for the laundry of such Laundry Item, whichever is minimum.

If You wish to have Your Laundry Items delivered to a third person who holds Your delivery receipt, such as Your neighbour, security guard etc, please be notified that Laundriz responsibility towards delivery of Your Laundry Item will cease with such delivery to the named third person.

Customer Support

For any complaints, queries or assistance please call the customer care support number at +91___________ or write an email to Care@laundriz.com.

General terms and conditions of use

You may use our services through our website www.laundriz.com. If you continue to browse and use our Platforms you are agreeing to comply with and being bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with You. Please use our Platforms only if you are in complete agreement with these Terms or with the Privacy Policy.

The term Laundriz or 'Us' or 'We' refers to Laundriz The term 'You' refers to the user or viewer of our Website.

USER(S) ELIGIBILITY

Users means any individual or business entity/organization that legally operates in India, uses and has the right to use the Services provided by Laundriz. Through the internet and / or mobile telecommunication devices (“Services”). Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. You MUST be at least 18 years of age to be eligible to use our Services.

USERS AGREEMENT

These terms apply to You. You may be a visitor, registered user, paid or free user who accesses the Website for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. These terms apply to all Laundriz Services offered on the Platforms, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).

Each of our Services may have specific terms and conditions applicable to such Service. In addition to these terms of use, You will be subject to those terms as well when You use those Services. In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

AMENDMENT TO TERMS

Laundriz may change, modify, amend, or update these terms from time to time without any prior notification to You. The amended and restated terms and conditions of use shall be effective immediately on posting. Please keep checking these terms and conditions for any updates or amendments. If You do not accept the changes, You must stop using the Service and stop accessing the Website. Your continued access to the Platforms or use of the Services will signify Your acceptance of the changed terms.

USER ACCOUNTS, OFFERS AND PROMOTIONS

Laundriz reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

User accounts bearing contact number and email IDs are created and owned by Laundriz In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Laundriz reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

LINKS TO THIRD PARTY SITES

Links to third party sites are provided by web site as a convenience to users and Laundriz does not have any control over such sites i.e content and resources provided by them. Laundriz may allow users access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Laundriz believes that users acknowledge that Laundriz has no control over such third party's site, does not monitor such sites, and Laundriz shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site .

TERMINATION

Most content and some of the features on the web site are made available to visitors free of charge. However, Laundriz reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice.Laundriz also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Laundriz and/or other visitors to the web site. Laundriz reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Laundriz and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Laundriz takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond control.

USER ACCOUNTS, OFFERS AND PROMOTIONS

Laundriz reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users. User accounts bearing contact number and email IDs are created and owned by Laundriz In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Laundriz reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

LINKS TO THIRD PARTY SITES

Links to third party sites are provided by web site as a convenience to users and Laundriz does not have any control over such sites i.e content and resources provided by them. Laundriz may allow users access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Laundriz believes that users acknowledge that Laundriz has no control over such third party's site, does not monitor such sites, and Laundriz shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.

TERMINATION

Most content and some of the features on the web site are made available to visitors free of charge. However, Laundriz reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice.Laundriz also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Laundriz and/or other visitors to the web site. Laundriz reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Laundriz and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Laundriz takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond control.